Our policy lasts 30 days. After 14 days, you will only be able to return for store credit. Click View Full Policy below for full details We only accept merchandise purchased directly from www.allforcolor.com or All For Color retail catalog. If your item came from somewhere other than the above, please contact the original place of purchase. NON-RETURNABLE OR ECHANGEABLE ITEMS: Swimwear Tops or Bottoms, Gift Cards, Items purchased at markdown prices, clearance items, orders paid for with discount code that begins with afcbui, afccad or afcche & items purchased with a discount code that is final sale. When purchasing items as part of a Buy One Get One (BOGO) or tiered BOGO promotion, the promotional discount is based on the lowest priced item. If you choose to return any of the items, your refund will be reduced to reflect the BOGO deal or BOGO tier you still qualify for if any. If you are unable to find your order using your email address, please give us a call at 772-219-7584.